Terms of Membership

Who we are and what this covers

Cityfolk is the service. RAGE AGENCY LTD is the company behind it — a private limited company registered in England and Wales, company number 16311448, registered office [REGISTERED OFFICE — TO BE FILED]. Where these terms say "we", they mean that company.

Write to us at [CONTACT EMAIL].

These terms apply when you create an account, hold a membership, book a seat, or join a waiting list for a city that is not open yet. If you do not accept them, do not use Cityfolk.

We run the club and the software. We do not run the restaurants. Section 08 explains what that means for you.

Zurich is the city that is live. Tables sit at venues in Zurich, times are Zurich times, and prices are in Swiss francs. The company you are contracting with is in the United Kingdom. Section 13 sets out which law that leaves you under, and what you keep regardless.

Your account

You must be 18 or older. We ask for your date of birth when you sign up and check your age against it. If you are under 18, you cannot hold an account, and giving a false date of birth is grounds for us closing yours.

Your date of birth cannot be changed once you have given it. That is deliberate: it is the only thing the age check rests on.

One person, one account. The name on your account is the name that appears on the guest list, and the people at your table are entitled to know who they are sitting with. Keep your details accurate.

Your password protects your seat and your profile. Keep it to yourself. Tell us at [CONTACT EMAIL] if you think someone else has it.

You can close your account at any time by asking us.

Plans and prices

There are three plans: Drop-in, Season and All Tables. A season runs eight weeks. Prices are shown per city in that city's currency — Zurich is priced in Swiss francs.

Your plan sets what you can book. Changing plans changes what you can book from the moment we change it.

Your membership is in one of three states. Active means you can book. Paused means you keep your account and your history but hold no seats. Cancelled means the membership is over. Ask us to pause or cancel, and we will do it.

Paying

We do not take payment on this site. There is no card form, no stored card, no automatic renewal charge, and no payment processor holding your details, because we have not connected one. Nothing you do on Cityfolk charges you money.

Membership fees are agreed and settled with us directly, outside the platform. The prices shown are what a plan costs; how and when you pay it is arranged between you and us. Because no payment is taken through the platform, the day you settle a fee and the terms you settle it on are whatever we have agreed with you in writing.

Food and drink are not part of your membership fee. You settle the bill with the venue on the night, unless we tell you in writing that a particular sitting is covered.

Refunds. If we cancel a sitting you had a seat at, or we end your membership for a reason that is not your fault, you get back what you have paid for the part of the membership you cannot use. Ask at [CONTACT EMAIL] and we will work it out with you. If you cancel a season part-way through, whether we refund the unused weeks is a conversation, not a right we have written into the platform — say what happened and we will deal with it fairly.

Nothing in this section takes away a refund or cancellation right that the mandatory law of your own country gives you. See section 13.

If we ever add card payment, we will publish updated terms covering billing, renewal, cancellation and refunds before the first charge is taken.

Booking a seat

You book a seat at a specific sitting, at a specific venue, at a specific time. Times shown for a sitting are the time at the venue.

If a table is full you can join the waitlist. Waitlist positions run in order. When a seat opens, it goes to the person at the top of the list.

Guest passes let you bring someone who is not a member. The pass count on your account is what you have. Your guest is your responsibility, they must also be 18 or older, and everything in these terms about behaviour at the table applies to them through you.

We may cancel or move a sitting — a venue closes, a kitchen fails, too few people book. If we do, we will tell you, and the seat comes off your record with no strike against you.

A seat is a commitment

The whole point of Cityfolk is that the same people turn up. An empty chair is not a neutral event: the kitchen has cooked for it and the table has left a gap for you.

So the rule is simple.

• Give a seat back before the sitting's join deadline, and nothing happens. If no deadline is set for that sitting, you are free to give the seat back until the sitting starts.
• Give it back after that point, and the booking records a strike.
• Do not turn up at all, and the booking records a strike.

Strikes sit on the booking, not on your character. One is a bad week. Repeated strikes are a pattern, and a pattern lets us suspend your membership or end it. We will tell you when we do.

After the night, you can rate the sitting. That rating helps us seat you better. It is not published to the other people at your table.

Allergies and what the kitchen cooks

You can record a diet, a list of allergies, and a note explaining them. The kitchen cooks to what you record, and the venue receives it before the sitting.

This means an inaccurate entry is not a small thing. Recording an allergy you do not have wastes a plate. Failing to record one you do have, or entering something false, puts you and the people around you at risk. Keep it accurate and keep it current.

We pass your dietary and allergy information to the venue so the kitchen can act on it. We cannot stand behind the venue's kitchen, its ingredients or its handling. If an allergy of yours is severe, tell the venue directly on the night as well.

At the table

The dinner happens at a venue run by somebody else. The food, the drink, the bill, the staff and the premises are theirs, not ours. Complaints about the meal itself are ultimately the venue's to answer, though we would like to hear about them.

We do not run background checks on members. We check that an account holder is 18 and we hold them to these terms — that is the extent of it. You are meeting adults you do not know, and you come at your own risk. Use the judgement you would use anywhere else.

Members can say they would sit with someone again. A one-way note like that is never shown to the other person. It only becomes an introduction when both people have said it.

An introduction is a real one. Liking someone back gives them your name, your blurb and your email address — a way to contact you directly, off Cityfolk — and gives you theirs. It happens the moment the second like lands, and it cannot be taken back: deleting the like removes our record, not the address in their inbox. Like people back when you mean it. What you send afterwards is still covered by section 09.

How to behave

Treat the table, the venue and its staff the way a regular would. Beyond that:

• No harassment, no abuse, no discrimination, no unwanted contact after the night.
• Do not use Cityfolk to sell to, recruit or solicit the people at your table.
• Do not post anything into your blurb or a table proposal that is abusive, misleading, someone else's private information, or somebody else's to publish.
• Do not book seats you do not intend to take, and do not sell or transfer your seat.
• Do not attack, probe or scrape the service, and do not try to reach another member's account or data.
• Do not misrepresent who you are, your age, or your dietary needs.

An admin can remove someone from a table before or during a sitting, and can suspend an account. We do that when the table needs it.

Suspending or ending a membership

You can leave whenever you like. Ask us and we will cancel, and we will not hold you to a season you have walked away from — see section 04 for anything already agreed on fees.

We can suspend or end a membership when someone breaks these terms, collects repeated strikes, gives a false age, or makes the table worse for everyone else. Where the situation allows it, we warn first. Where it does not — safety, abuse, a false age — we act immediately.

If your membership ends, your future bookings are released and your waitlist entries drop. What happens to your data is set out in the privacy policy.

What we are responsible for

We run the club with care. We do not promise the service will never be down, that a sitting will never be cancelled, or that you will like everyone you are seated with.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. Nothing in these terms affects that, and nothing affects the rights the mandatory consumer law of your own country gives you.

Beyond that, our liability to you is limited to what you have paid us for membership in the twelve months before the event that gave rise to the claim. We are not liable for what happens at a venue we do not run, for the conduct of another member or guest, or for indirect or consequential losses such as lost time, lost income or a spoiled evening.

Changes to these terms

We update these terms when the club changes. When we do, we change the effective date at the top, and we email you before a material change takes effect.

If you keep using Cityfolk after a change takes effect, the new terms apply. If you do not want them, cancel.

Governing law and where a dispute goes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

That is the default, and for most members it is not the whole answer. If you are a consumer, you keep every protection the mandatory law of the country you live in gives you, and you can bring a claim in your local courts where that law allows it — we will not argue that you agreed otherwise. This matters here rather than being boilerplate: the tables are in Zurich, so most members will be resident in Switzerland while the company is in the United Kingdom.

If something has gone wrong, write to [CONTACT EMAIL] before anything else. Most of it can be sorted out in an afternoon.